WARRANTY


Maintenance Information - Wood Floors

Maintenance Information: Natural wood will expand and contract with fluctuation in humidity, leaving small gaps between the boards. To minimize this, use humidity control in the home, and proper acclimation before installation. Place natural fiber rugs at entry points to help trap grit and absorb moisture that may damage the finish. This can protect the floors from dirt or water. Certain rugs with rubber bottoms or non-skid pads may leave an imprint on the floor. To prevent abrasive dirt and dust from accumulating and scratching the finish, sweep or vacuum the floor with a soft brush on a regular basis. Vacuuming should only be done with machines that have a hard surface setting to prevent damage from the rollers. Refrain from damp mop. Use only the cleaning products designed specifically for hardwood floors. Never use wax, oil-based detergent or any other household cleaners on the floors. These may dull or damage the finish, leaving a greasy film and making the floor slippery and more difficult to clean. Do Not use spray polishes or other cleaners that are designed for other types of wood furnishings. Wipe spills immediately. Be especially attentive to sink, dishwasher, stove tops and dining rooms, which are more prone to harmful spills. Add felt pads to all furniture and chair legs to prevent damage to the floor. Replace the felt pads when dirty or worn. For extremely heavy objects, use wide non-staining rubber cups. Damaged or worn high heel shoes may expose a metal tip, which is certain to damage the surface finish. Keep high heel shoes in good condition. Protect your floor against direct sunlight or any intense source of artificial lighting. Over time, intense natural and artificial light will discolor hardwood floors.

Learn More

Warranty Information

USC Flooring Products Warranty: THIS WRITING IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE WARRANTY, AND IS IN LIEU OF ALL OTHER EXPRESS AND/OR STATUTORY WARRANTIES. *NO WARRANTIES APPLY TO ANY PRODUCT SOLD “AS IS”* 25 Year Finish Wear Layer Warranty USC Warrants to the original purchaser: • 25 Years warranty for the finish against wear through under proper residential usage and maintenance or light commercial use • Lifetime warranty against warping, buckling or bonding failure under normal residential use • Commercial Floors must be installed using only unfinished three ply, square edge natural colored planks or OSB planks to be guaranteed by USC (floors must be finished and maintained in accordance with our commercial specifications) • Warranty is conditioned upon Manufacturer’s receipt of notice in writing from the buyer of the alleged defect prior to expiration of the warranty period and evidence that the product were properly installed and not subject to any of the conditions described in Limitations on Liability and Exclusions. WEAR LAYER WARRANTIES EXCLUDE ANY INDENTATIONS, SCRATCHES, OR SURFACE DAMAGES CAUSED BY LACK OF PROPER MAINTANANCE, MISUSE, NEGLIGENCE, SPIKED HEEL SHOES, WATER, EROSION, PEBBLES, SAND, COMMERCIAL USE, OTHER ABRASIVES OR INSUFFICIENT PROTECTION ON BOTTOM OF FURNITURE LEGS. Aluminum Oxide Finish Warranty USC Warrants all Bamboo Laminated Planks, Engineered Wood Flooring and Solid Hardwood Flooring in its original manufactured state to be free from defects in Lamination, Assembly, Milling, Grading and Finishing for a Lifetime when properly applied and maintained in accordance with USC’s installation instructions. Thompson’s Premium Laminate 25 Year Warranty Limited Warranty for Residential Use: USC Flooring warrants that your Thompson’s Premium Laminate Flooring Panels will be free from manufacturing defects for a period of 25 years. Under normal household conditions, floor panels will not fade under artificial light, sunlight, stain or show wear through the image layer and will resist water damage. Limited Warranty for Commercial Use: USC Flooring warrants that your Thompson’s Premium Laminate Flooring Panels will be free from manufacturing defects for a period of 5 years from the date of purchase. Under light commercial use, floor panels will not fade under artificial light, sunlight, stain or show wear through the image layer. IF A PANEL FAILS TO PERFORM AS STATED ABOVE WE WILL REPAIR OR REPLACE THE PANEL WITH AN EQUAL VALUE PANEL OF THE SAME PATTERN IF STILL AVAILABLE. YOU WILL BE REQUIRED TO CLEAR ANY ITEMS OFF THE FLOOR TO NECESSITATE THE REPLACEMENT OR REPAIR. Limited Warranty Exclusions: • Only applies to the original purchaser at the original installation site and is not transferable • Does not cover conditions or defects caused by improper installation, improper adhesives, inadequate subfloor or underlayment • Covers only topical moisture from normal household use provided such moisture is promptly removed • Does not cover conditions caused by improper use or care Limitations on Liability • Manufacture’s sole liability on any claim shall be limited to either repair or replacement of the defective products, and shall not be in excess of the price of the goods in question • Defect of goods must be proven by inspection procedures deemed proper by the Manufacturer Exclusions • Color variations and grain pattern differences • Any visible defects noted after installation • Building settling or uneven subfloor • Improper installation • Improper maintenance or inadequate care • Accidents abuse or misuse • Indentations from Stiletto heels on shoes • Water damage or damage caused by excessive dryness • Discoloration due to excessive sunlight • Consequential or incidental damages, such as any loss, expense, or damages other than to the flooring itself that may result from a defect in the flooring THE SOLE REMEDY HERE IS TO REPAIR, REFINISH, OR REPLACEMENT OF DEFECTIVE PRODUCTS, OR REFUND FOR DEFECTIVE PRODUCTS TO FILE A CLAIM, CONTACT THE RETAILER WHERE THE ORIGINAL PURCHASE WAS MADE.